FAQ – Frequently Asked Questions
Do you have a question?
Then you've come to the right place! You'll find the answers in our FAQs.
Answers to the most frequently asked questions – from product selection to
the right fit, including use with card sleeves .
And if you can't find a suitable answer : Contact us
Simply go straight to the point – our team will be happy to help you personally.
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How much are the customs duties and import sales tax for my country?
QUALITY
What quality do your products have?
Our products are printed to a high technical standard. All surfaces They are smoothed using a complex process. But only where it is technically feasible.
Each product undergoes our internal quality control (Q-Gate) after printing, before being prepared for shipment.
ADDED VALUE
Who are your inserts actually ideal for?
Our custom-made inserts are the perfect solution for:
Players who regularly play board or card games
...and want to use their playtime more efficiently. No lengthy sorting or searching – simply unpack and start playing.
Fans of high-quality gaming solutions and 3D-printed organizers
Our inserts combine functional design with high-quality feel – ideal for anyone who values durable, perfectly fitting game solutions.
Lovers of order, structure and quick game preparation
Our liners ensure a perfectly organized box, shorten setup time, and keep the gaming experience clean and stress-free.
Players who value protection and longevity
The robust material reliably protects your game components from damage, moisture and dust – so everything stays like new.
Gift seekers and collectors
A well-designed insert enhances your game box both visually and functionally – ideal as a gift or to upgrade your own collection.
Environmentally conscious players:
Our inserts are sustainably manufactured and offer a durable alternative to conventional packaging or inserts made from disposable materials.
Organizational talents and avid gamers:
Perfect for anyone who owns multiple games and values quick access and clarity.
Playgroups and organizers
Quick setup and clear organization make playing together easier and reduce waiting times.
PACKAGING
How will my order(s) be packaged?
Our inserts, card boxes or accessories are packed with great care in environmentally friendly shipping paper and a recyclable cardboard box.
Unfortunately, there is never a guarantee for undamaged transport. Therefore we cannot accept any responsibility for potential damage during transport.
We therefore ask you, if there is any visible damage to the package during transport, to inform the deliverer and make a note of this. If there is any damage to the product, we ask you to contact us directly.
We will do our best to resolve the case satisfactorily.
SHOPPING BASKET
Why can I only put a certain amount of a product in the shopping cart?
As a growing company, we strive to be the best
To provide service to our customers.
For us, this means that we use a resource-saving approach to our products
Process, qualitative and mechanical, with additional manual work, in a reasonable manner
Manufacturing time, combined with a short delivery time, produce high quality products
can.
These are just a few reasons why we place orders
want to maintain a manageable level. In this way we continue to guarantee the
satisfaction of our customers.
Why is the product not available?
Of course, this can have several reasons.
Simply write us a short message via chat or under contact . We will contact you immediately.
AN ORDER
Can I change my order later?
Yes, as long as your order has n't been packed yet, we can gladly adjust it.
Simply send us a short message – either by email to support@redesigninsert.com , via our contact form , or directly in the chat on the website. We'll take care of it as soon as possible!
What happens after you place your order?
Your order will be shipped within
be ready for dispatch within 3-5 working day(s).
Which is very rare, but
Should there be any delays, we will inform you immediately by email
Email about it.
Once your order is ready
is, you will receive another notification about the shipment details and the
Tracking number.
How can I view my order?
To do this you need to create a user account. To do this, you have to click on the outline of a figure in the main menu. After successful registration, you can view your order history and status. If you have any further questions, please feel free to contact us via the inbox (speech bubble) or via our contact form. We will get back to you as soon as possible.
How does a pre-order work in your online shop?
Some of our products are very popular with our gaming enthusiasts.
Unfortunately, some of our items are currently sold out. However, you can order the selected item using the "Pre-order" button, just like an item that is in stock.
The estimated delivery date is located under the “Pre-order” button.
As soon as the pre-ordered goods arrive and are ready to be sent to you, we will send you additional information by email. The paid orders for the upcoming delivery will be reserved for you and processed in the order in which the orders are received.
If the product price increases after your pre-order, the price paid on the order date will apply. This will not affect any pre-orders already placed.
For pre-orders with a goods value of €60.00 or more in Germany, €150.00 or more in the EU and €300.00 or more worldwide, we ship free of charge, i.e. without additional shipping costs to you. You can combine existing pre-orders with another order to save on shipping costs. All you need to do is send an email or a message to our support team after the order process.
We would like to point out the numerous reviews on Etsy. A large number of our gaming-loving customers have already placed their trust in us and shared their experiences with our products.
DELIVERY
What do I do if my delivery is incomplete?
We are truly sorry that your delivery is incomplete.
This was by no means malicious intent and should of course not happen!
Did you perhaps place a particularly large order or order a product with a variant?
In exceptional cases, it may happen that we have sent them in two packages and these are delivered by DHL at different times.
Or, when selecting a variant, this was accidentally overlooked and not included with the order.
Should this not be the case, we will arrange for a free replacement as soon as possible.
Please contact us at support@redesigninsert.com and provide your order number and the missing product(s).
We will get back to you as soon as possible.
How long are the current delivery times in EU countries?
The average delivery times via DHL are currently (as of 08/2024):
Belgium approx. 3-4 days
Austria approx. 3-4 days
France approx. 3-4 days
Netherlands approx. 3-4 days
Spain approx. 4-5 days
Portugal approx. 3-4 days
Italy approx. 4-5 days
Hungary approx. 5 - 7 days
Poland approx. 8 - 10 days
EU generally approx. 3 - 5 days
Overview of the runtimes v
What are the current delivery times to non-EU countries?
The average delivery times via DHL are currently (as of 08/2024):
Switzerland approx. 4 - 6 days
Israel approx. 15 days
Great Britain approx. 3-4 days
Ireland approx. 5-6 days
Overview of the transit times of DHL Parcel International to the individual destination countries.
What are the current delivery times to North and South America?
The average delivery times via DHL are currently (as of 08/2024):
Mexico approx. 18 - 22 days
USA approx. 7 - 9 days
Canada approx. 5 - 7 days
Overview of the transit times of DHL Parcel International to the individual destination countries.
What are the current delivery times to Australia/New Zealand?
The average delivery times via DHL are currently (as of 08/2024):
Australia approx. 11-14 days
New Zealand approx. 10-12 days
Overview of the transit times of DHL Parcel International to the individual destination countries.
SHIPMENT
How can I track my package?
As soon as your package has been shipped, you will receive a separate email from us with the tracking number.
With this you can easily track your parcel via DHL shipment tracking or – for international shipments – also via the following services:
PARCEL or 17TRACK
This way you will always be kept up to date on where your package is.
My package hasn't arrived yet, what can I do?
If your shipment arrives within ten days of the expected delivery date
If the delivery date has not yet arrived, please send us a message.
or contact us at support@redesigninsert.com .
After receiving your message, we can file a claim for damages with DHL via
to claim the lost package. For this you need a
Complete and sign the DHL recipient declaration in full.
Please include your order number in the subject line and send an email to support@redesigninsert.com
send.
Once we have received your recipient declaration, we will initiate
We will send you a replacement immediately so you don't have to wait any longer.
You have to wait for your shipment.
Download DHL recipient declaration (DE)
Download DHL recipient declaration (EN)
My package hasn't arrived yet, what can I do?
We send our packages exclusively with DHL. We have had the best experience with this.
How much are the shipping costs for my order?
Within Germany, shipping costs for orders under €30.00 are €1.95 for Warenpost and €3.95 for a package (including postage and packaging).
For orders worth €30.00 or more, delivery is free.
For deliveries abroad, different shipping costs apply depending on the country. During checkout, before you complete the order, you will see the shipping costs. Any additional taxes and customs duties that may arise must be paid by the purchaser.
For orders worth €300.00 or more, delivery abroad is free.
How much are the shipping costs and which countries do you deliver to?
Here you will find an overview of the countries we deliver to and the associated shipping costs.
RETURN / COMPLAINT
What do I have to consider when returning the goods?
Please note our return policy/return rules , cancellation policy & cancellation form and our general terms and conditions .
The goods can be returned to us within 14 days of receipt.
Costs for the return are borne by the buyer
Instructions with general information on returning the goods(s)
- Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
- Please do not send the goods(s) back to us freight forwarded. Otherwise we have to refuse acceptance.
- Please remove the old shipping label before attaching your return label to the package.
- Hand over your sufficiently franked package to your service provider.
- Send us the tracking number of your return by email.
- Track your package using the tracking number to ensure we have received your package.
- Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
SPARE PARTS SERVICE
What can I do if something breaks?
Due to the use of high-quality materials and the continuous improvement of our production processes and quality controls, a complaint may occasionally occur.
In such cases, we offer our customers a cost-effective replacement and discounted shipping . Please contact us immediately at support@redesigninsert.com .
Please briefly describe the damage to the product and send us a detailed photo . After receiving your damage report and completing our internal investigation , we will contact you within the next 48 hours .
DISCOUNT CODES
Is there a discount on the order?
Yes and no. There are always discount campaigns that we only announce via our newsletter. Information about upcoming innovations will also be announced. So if you would like to stay up to date, simply send us your email address in the input field below.
Why doesn't my discount code work?
It occasionally happens that a discount code does not work
works and/or an error message appears because letters and
Numbers have a similar spelling as in the case "I" and
"l" or "0" and "O".
Some of our discount codes are also only available once per day
Redeemable by person or have a specific expiry date. Some
Discount codes also only apply to a specific product group
or are tied to a minimum order value. It's best to check for this
the respective voucher conditions, such as expiry date. If the error message continues
Please contact shop@redesigninsert.com and quote the relevant discount code.
SUSTAINABILITY
How ecologically are the products produced?
Our products are largely produced with climate-friendly electricity (PV). We also pack our products with environmentally friendly packaging and ship every item via DHL in a climate-neutral way thanks to CO2 compensation.
PRODUCT INFORMATION
How do I know if the insert will fit in my game box?
For all offered inserts or card boxes, you will find all important information in the respective product description, such as the size (LxWxH) and weight in grams (g).
Are the inserts or card boxes suitable for sleeved cards?
Yes! All our inserts and card boxes fit both sleeved and unsleeved cards. You can find the internal dimensions of the card pocket under each product description.
In our blog post or directly on our card deck calculator, you can simply enter the number of cards and the sleeve thickness in microns (e.g., 0 to 120 µm). It will then show you the total height of your deck , so you can immediately see whether it fits in the card tray or card box.
Why don't my sleeved cards fit in the card box?
This could be due to the card sleeves used. All our inserts, card boxes, and accessories are designed to fit the Sleeve Kings or Mayday Games card sleeves recommended in the respective product descriptions. These card sleeves fit snugly against the playing cards. This is not the case with all competitors/manufacturers.
In our blog post or directly on our card deck calculator, you can simply enter the number of cards and the sleeve thickness in microns (e.g., 0 to 120 µm). It will then show you the total height of your deck , so you can immediately see whether it fits in the card tray or card box.
Do you offer the corresponding board and card games for the inserts or card boxes?
No. We only offer the high-quality Sleeve Kings and Mayday Games - we offer card sleeves for the respective insert or card box or for your matching board or card game.
What can I do if there is no suitable insert available in the shop?
Feel free to share your board or card game with us using the contact form under Contact or
directly by email.
We would be happy to check whether there is the possibility of an insert
or make a card box.
How stable are the inserts or card boxes?
Very stable, all of our products are made of ABS and, depending on the construction, are printed with a filling of 22 - 30% and with a wall thickness of at least 2mm.
Before shipping, all of our orders go through our internal quality control.
Please note that the inserts, card boxes & accessories are not exposed to direct sunlight for long periods of time. Because this can lead to unsightly brightening.
What process are used to produce the products offered?
All of our products are manufactured using the FDM (Fused Deposition Modeling) or FFF (Fused Filament Fabrication) process. A filament (thermoplastic) is unwound on a spool, transported to the heated print head (hotend) with an extruder and extruded in the melted state through a thin nozzle. The melted plastic is applied layer by layer to the printing plate. We use this process to create the high-quality products we offer.
CUSTOMER ACCOUNT
Where can I subscribe to or unsubscribe from the newsletter?
You can subscribe to our informative NEWSLETTER at the very bottom of every page.
At the end of each newsletter you will find an "Unsubscribe" link at the bottom.
You can unsubscribe from other newsletters via this link.
If unsubscribing via this link does not work, we
You can also manually delete your email address from the mailing list.
Please send us a short message via the contact form or by email, with
If you are subscribed to the newsletter, please email support@redesigninsert.com
Please be patient after you unsubscribe and allow us 48 hours.
for complete deletion and subsequent system update.
DATA PROTECTION
How do we deal with the issue of data protection at ReDesign?
Your privacy and the associated processing of your personal data that ReDesign collects as part of this website/for registration are treated with the highest level of protection. And only stored and processed within the framework of legal regulations. According to Section 3 of the Federal Data Protection Act (BDSG), personal data is individual information about the personal or factual circumstances of a specific or identifiable natural person. This includes, among other things, name, address, telephone number. Personal data can be collected when you order products via our ReDesign online shop and when you register for the newsletter.
