Do you have a question for us?

We have the answer (mmh..mostly!)

Here you will find answers to the most common questions you may have.
If you couldn't find the answer to your question you were looking for, just contact us !

We would be happy if we can help you.

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How much are the customs duties and import sales tax for my country?


What quality do your products have?

Our products are printed to a high technical standard. All surfaces are smoothed using a complex process. But only where it is technically feasible.

After printing, every product goes through our internal quality control (Q-Gate) before it is prepared for shipping.


What added value do I get from your products?

Before we develop an insert, a card box or an accessory for a board or card game, we first consider whether it brings added value for you.
It is very important to us that we like the board or card game. Stay there
we stay true to our line. But who doesn't know it, there are exceptions too.

By playing together, we see where we need to start to improve the gameplay. This is followed by the planning phase followed by the development phase. We then create the first prototype. This will then be tested extensively in the game and, as is often the case, revised. Until everyone is happy with it.

Afterwards comes the first zero series (>2 pieces). Afterwards everyone wanders through
Product our strict quality control (Q-Gate). In the end, numerous ones emerge
Photos and possibly a video. With the detailed description (short description, special features, recommendations, dimensions, weight, information, legal information, etc.), with subsequent publication in our online shop.

Finally, the appropriate packaging is selected, as our products are shipped worldwide. ToiToiToi, everyone has arrived safely so far ;


How will my order(s) be packaged?

Our inserts, card boxes or accessories are packed with great care in environmentally friendly shipping paper and a recyclable cardboard box.

Unfortunately, there is never a guarantee for undamaged transport. Therefore we cannot accept any responsibility for potential damage during transport.

We therefore ask you, if there is any visible damage to the package during transport, to inform the deliverer and make a note of this. If there is any damage to the product, we ask you to contact us directly.

We will do our best to resolve the case satisfactorily.


Why can I only put a certain amount of a product in the shopping cart?

As a growing company, we strive to be the best
To provide service to our customers.

For us, this means that we use a resource-saving approach to our products
Process, qualitative and mechanical, with additional manual work, in a reasonable manner
Manufacturing time, combined with a short delivery time, produce high quality products

These are just a few reasons why we place orders
want to maintain a manageable level. In this way we continue to guarantee the
satisfaction of our customers.

Why is the product not available?

Of course, this can have several reasons.

Simply write us a short message via chat or under contact . We will contact you immediately.


Can I change my order later?

Once you have completed the ordering process, you will not be able to add or remove any further products from your shopping cart. Please write us a short message in contacts or via chat. To do this, we have to cancel your entire order. You then have to place a new order.

What happens after you place your order?

Your order will be shipped within
be ready for dispatch within 3-5 working day(s).

Which is very rare, but
Should there be any delays, we will inform you immediately by email
Email about it.

Once your order is ready
is, you will receive another notification about the shipment details and the
Tracking number.

How can I view my order?

To do this you need to create a user account. To do this, you have to click on the outline of a figure in the main menu. After successful registration, you can view your order history and status. If you have any further questions, please feel free to contact us via the inbox (speech bubble) or via our contact form. We will get back to you as soon as possible.

How does a pre-order work in your online shop?

Some of our products are very popular with our gaming enthusiasts.

Unfortunately, some of our items are currently sold out. However, you can order the selected item using the "Pre-order" button, just like an item that is in stock.

The estimated delivery date is located under the “Pre-order” button.

As soon as the pre-ordered goods arrive and are ready to be sent to you, we will send you additional information by email. The paid orders for the upcoming delivery will be reserved for you and processed in the order in which the orders are received.

If the product price increases after your pre-order, the price paid on the order date will apply. This will not affect any pre-orders already placed.

For pre-orders with a goods value of €60.00 or more in Germany, €150.00 or more in the EU and €300.00 or more worldwide, we ship free of charge, i.e. without additional shipping costs to you. You can combine existing pre-orders with another order to save on shipping costs. All you need to do is send an email or a message to our support team after the order process.

We would like to point out the numerous reviews on Etsy. A large number of our gaming-loving customers have already placed their trust in us and shared their experiences with our products.


What do I do if my delivery is incomplete?

We are really sorry about your delivery
was incomplete. This was by no means malicious and is meant to be natural
doesn't happen either!

Do you perhaps have a particularly large one?
Placed an order or a product with a variant?

Then in exceptional cases it may be that we have sent them in two packages and these are delivered by DHL at different times.
Or when selecting a variant, this was accidentally overlooked and was not included in the order.

If this is not the case, we will arrange for a free delivery as quickly as possible.

Please contact us at shop@redesigninsert.com and provide your order number and the missing product(s). We will then get in touch with you as quickly as possible.

How long are the current delivery times in EU countries?

The delivery times via DHL are currently:

Austria approx. 4 - 5 days
France approx. 4 - 6 days
Spain about 4 days
Portugal approx. 3 - 5 days

EU generally approx. 3 - 5 days

How long are the current delivery times to France, Spain, Portugal?

The delivery times via DHL are currently:

France approx. 4 - 6 days
Spain about 4 days
Portugal approx. 3 - 5 days
EU generally approx. 3 - 5 days

How long are the current delivery times for North and South America?

The delivery times via DHL are for:

Mexico approx. 18 - 22 days
USA approx. 8 - 14 days
Canada approx. 18 - 22 days

How long are the current delivery times to Australia/New Zealand

The delivery times via DHL are:

Australia approx. 22 - 26 days
New Zealand approx. 22 - 26 days


My package has not yet arrived, what can I do?

If your shipment has not arrived within ten days of the expected delivery date, please send us a message or contact us at support@redesigninsert.com.

After receiving your message, we can file a claim for damages with DHL for the lost package. To do this, you must complete and sign a DHL recipient declaration with your order number in the subject line and send it to support@redesigninsert.com.

As soon as we have received your recipient declaration, we will immediately arrange for a replacement delivery to you. So that you don't have to wait any longer for your shipment.

Download DHL recipient declaration (DE)

Download DHL recipient declaration (EN)

Download DHL recipient declaration (FR)

Download DHL recipient declaration (IT)

Which shipping service provider does ReDesign use to send its packages?

We send our packages exclusively with DHL. We have had the best experience with this.

How much are the shipping costs for my order?

Within Germany, shipping costs for orders under €30.00 are €1.95 for Warenpost and €3.95 for a package (including postage and packaging).

For orders worth €30.00 or more, delivery is free.

For deliveries abroad, different shipping costs apply depending on the country. During checkout, before you complete the order, you will see the shipping costs. Any additional taxes and customs duties that may arise must be paid by the purchaser.

For orders worth €300.00 or more, delivery abroad is free.

How much are the shipping costs and which countries do you deliver to?

Here you will find an overview of the countries we deliver to and the associated shipping costs.


How can I complain about the goods I received?

Simply write to us via contact or email the reason for the complaint with a detailed description.

We will contact you within the next 48 hours.

What do I have to consider when returning the goods?

Please note our return policy/return rules , cancellation policy & cancellation form and our general terms and conditions .

The goods can be returned to us within 14 days of receipt.

Costs for the return are borne by the buyer

Instructions with general information on returning the goods(s)

  • Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
  • Please do not send the goods(s) back to us freight forwarded. Otherwise we have to refuse acceptance.
  • Please remove the old shipping label before attaching your return label to the package.
  • Hand over your sufficiently franked package to your service provider.
  • Send us the tracking number of your return by email.
  • Track your package using the tracking number to ensure we have received your package.
  • Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.


What can I do if something breaks?

Due to the use of high-quality materials and the continuous improvement of our production processes and quality controls, complaints may arise in individual cases .

In such cases, we offer our customers a cost-effective replacement and discounted shipping . Please contact us immediately at support@redesigninsert.com .

Please briefly describe the damage to the product and send us a detailed photo . After receiving the damage report with the subsequent internal clarification , we will contact you within the next 48 hours . Your ReDesign team!


Is there a discount on the order?

Yes and no. There are always discount campaigns that we only announce via our newsletter. Information about upcoming innovations will also be announced. So if you would like to stay up to date, simply send us your email address in the input field below.

Why doesn't my discount code work?

It occasionally happens that a discount code does not work
works and/or an error message appears because letters and
Numbers have a similar spelling as in the case "I" and
"l" or "0" and "O".

Some of our discount codes are also only available once per day
Redeemable by person or have a specific expiry date. Some
Discount codes also only apply to a specific product group
or are tied to a minimum order value. It's best to check for this
the respective voucher conditions, such as expiry date. If the error message continues
Please contact shop@redesigninsert.com and quote the relevant discount code.


How ecologically are the products produced?

Our products are largely produced with climate-friendly electricity (PV). We also pack our products with environmentally friendly packaging and ship every item via DHL in a climate-neutral way thanks to CO2 compensation.


How do I know if the insert fits in my game box?

For all inserts or card boxes on offer, you will find all important information in the respective product description, such as the size (LxWxH) and the weight in g.

Are the inserts or card boxes suitable for sleeved cards?

Yes, all of our inserts and card boxes are suitable for both sleeved and unsleeved cards.

Why don't my sleeved cards fit in the card box?

This may be due to the protective cover used. All of our inserts, card boxes or accessories are tailored to the sleeves from Sleeve Kings or Mayday Games recommended in the respective product description. These protective covers fit perfectly on the playing card. This is not the case with all competitors/manufacturers.

Do you offer the corresponding board and card games for the inserts or card boxes?

No. We only offer the high-quality Sleeve Kings and Mayday Games - we offer card sleeves for the respective insert or card box or for your matching board or card game.

What can I do if there is no suitable insert available in the shop?

Feel free to share your board or card game with us using the contact form under Contact or
directly via email.

We would be happy to check whether there is the possibility of an insert
or make a card box.

How stable are the inserts or card boxes?

Very stable, all of our products are made of ABS and, depending on the construction, are printed with a filling of 22 - 30% and with a wall thickness of at least 2mm.

Before shipping, all of our orders go through our internal quality control.

Please note that the inserts, card boxes & accessories are not exposed to direct sunlight for long periods of time. Because this can lead to unsightly brightening.

What process are used to produce the products offered?

All of our products are manufactured using the FDM (Fused Deposition Modeling) or FFF (Fused Filament Fabrication) process. A filament (thermoplastic) is unwound on a spool, transported to the heated print head (hotend) with an extruder and extruded in the melted state through a thin nozzle. The melted plastic is applied layer by layer to the printing plate. We use this process to create the high-quality products we offer.


How do I unsubscribe from NEWSLETTER?

At the end of each newsletter you will find an “unsubscribe” link at the bottom.
You can unsubscribe from further newsletters using this link.
If unsubscribing via this link does not work, we can
You can also manually delete your email address from the distribution list.

Please send us a short message via the email address
who you are registered for the newsletter to shop@redesigninsert.com

Please be patient after you unsubscribe and give us 48 hours
for complete deletion and subsequent system update.


How do we deal with the issue of data protection at ReDesign?

Your privacy and the associated processing of your personal data that ReDesign collects as part of this website/for registration are treated with the highest level of protection. And only stored and processed within the framework of legal regulations. According to Section 3 of the Federal Data Protection Act (BDSG), personal data is individual information about the personal or factual circumstances of a specific or identifiable natural person. This includes, among other things, name, address, telephone number. Personal data can be collected when you order products via our ReDesign online shop and when you register for the newsletter.